Data Protection


How we use your information

Churches’ Mutual Credit Union uses personal information to establish an individual’s eligibility to access the Credit Union’s services. We will also use this to:

– inform members of Annual General Meetings or Special General Meetings and to provide information related to such. The provision of this information to members is a legal requirement of the credit union.

– provide members with advertising information for other CMCU products or services or of the products or services of other selected companies. This information will only be provided if the member explicitly opts to receive it by ticking the marketing consent box on the application form.

– carry out credit reference agency searches on members as these are required as part of the application process. Please note, when you complete the online application form for membership or a loan you are giving explicit consent to the Credit Union to obtain data from – and report to – a Credit Reference Agency. If you do not wish the credit union to contact a credit reference agency please do not submit your application.

Where necessary or required we also share information with debt recovery agencies, the Ombudsman and our regulatory authority. We will also disclose information if required to by law, for the prevention of crime or on instruction of the courts.

The credit union stores its member’s personal information on a secure server away from its business premises. Personal information is kept as follows:

Member Accounts – For the duration of the account and for six years from the date of closure

Loan Applications – For the term of the loan and for six months from the date of settlement

Unsuccessful Loan and Membership Applications – for six months from the date of application.

Your rights under the Data Protection Act
CMCU will take every care to ensure that the information we hold on our members is accurate and up to date. We ask that you assist us in this by informing the credit union, in writing, of any change to your personal details.
Members of the credit union have the right to access their personal data (known as “subject access”). To exercise this right the member must make the request in writing.

The credit union must provide the information within 40 days of receipt of the request and there is a £10 administration fee for this process. Please note any information requested should not cause the credit union unreasonable effort to obtain.

If a member discovers an error in the personal information held, they have the right to ask the credit union to correct this error providing they can produce evidence to support the amendment. If the member is unable to do so to the satisfaction of the credit union they may apply to a court to order the credit union to correct, block, remove or destroy personal details if they are inaccurate or contain expressions of opinion based on inaccurate information.

A member may ask the credit union not to process information about them that causes substantial unwarranted damage or distress. Please note the credit union is not always bound to act on the request.

For more information, or how to complain please contact the credit union on

Registered Address

3 Beaufort Buildings, Gloucester, GL1 1XB

Call Us

01452 500 463 (9.30am -1.30pm)

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